Frequently Ask Questions

To help you understand our products and services better and facilitate an easy and fun user experience, we have put together a list of Frequently Asked Questions with their corresponding answers. In case your particular query or concern is not addressed in the below list, please feel free to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) for a quick response or visit our Contact Page for alternate ways to get in touch.


Q. How will my digital code be delivered?

A. After your payment is successfully processed, your digital code will be sent to the email address you provided when filling up the form for your preferred payment method.

Q. How long will it take for me to receive my digital code?

A. You will receive your digital code within a few seconds of us receiving your payment.

Q. I have not received my digital code! What went wrong?

A. Provided the payment was processed successfully, one of two things could have happened to your digital code. 

      1. 
Your code may have been delivered to the ‘Spam Folder’ of your Email Inbox. If yes, please mark it as ‘Not Spam’ to ensure future digital codes are received correctly.

      2. The email address you provided was incorrect. If this is indeed the case, you would have to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Are the digital codes you sell legal?

A. Yes, all our digital codes are 100% legitimate as they are sourced from authorized dealers. 

Q. Why are your digital codes cheaper than other sites?

A. We supply some of the gaming industry’s cheapest digital codes because we purchase them in bulk from licensed distributors. In addition to this, being a ‘web-shop’ that sells ‘digital codes’ only, we charge zero shipping/handling costs to our customers.

Q. How can I trust you?

A. Our web-shop is a member of the Webshop Trustmark Foundation – The world’s most widespread and trusted Trustmark for shops offering products and services via the internet. In addition to complying  with the laws and rules laid down by the Webshop Trustmark Foundation, we add a double layer of protection by encrypting your personal information during the payment process via a secure HTTPS connection.

Q. What console/platform is my digital code compatible with?

A. You can find information about a digital codes’ compatibility on the respective code’s web-page. If in case you are still unsure of any codes’ specifications, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) before making your purchase or visit our Contact Page for alternate ways to get in touch. 

Q. How can I activate my digital code?

A. For a step-by-step guide on how to activate your digital code please see our How it works page.

Please note that each digital code publisher has their own code redeeming procedures. If in case you are unsure of how to redeem your digital code, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My code is invalid or not working, what can I do?

A. For all ‘invalid code’ complaints please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My Gift Card and/or Membership code is ‘region locked’, how do I fix this? 

A. Most Gift Cards & Memberships are region locked and/or currency specific so please be sure to check the product image and description carefully before purchasing. Getting in touch with our support team will help clarify the problem and inform you about possible solutions. You may contact them via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Can I get my digital code delivered to my home address? 

A. No, unfortunately you can’t get your digital code home delivered. We only sell digital products that are available on online and are delivered digitally to your email address upon purchase. 

Q. I'm trying to place an order but I can’t seem to go past the payment page, can you help me?

A. This usually happens when you choose the credit card mode of payment. Many banks perform a security check when you make a payment online to prevent Credit Card Frauds like fraudulent charges and/or identity theft. This is usually done to protect the interests of ‘you’ their customer and often leads to annoying yet necessary barriers to you successfully completing a payment online. To help resolve this, you must contact your bank immediately and verify that it was indeed you who was trying to make the payment and request them to authorize it.

Q. I pre-ordered a game but didn’t receive the code?

A. Delivery of pre-ordered game codes are subject to the availability of the game (Check the game release date on the product page for an estimated time of delivery). There are however times when your code might already be available to you but you can’t activate it till the said game is released by its publisher in the market.

In case a game has already been released and you haven’t received your code or are unable to activate it, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. I accidentally bought the wrong product. Can I replace it or get a refund?

A. In the unfortunate event of accidentally buying a wrong product, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

For concerns and queries we’ve not covered in the above FAQs, please feel free to contact our Live Chat customer support team that are available 24 hours a day, 7 days a week. Visit our Contact Page for a complete list of ways you can contact us.

Helpdesk

If you have received the incorrect code or accidental purchased a digital code with country restrictions, please contact our helpdesk /  Live Chat available 24/7.

Click the 'Contact' link just below for full contact information. 

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Social Media

Quick and Easy!!! Cards worked great!!

10/17/2018 4:04:59 AM

Worked great. I was hesitant at first, but glad I went though with it. The code was sent immediately. I was up and running in minutes.

10/13/2018 12:34:36 PM

Very simple, just follow the directions! It took less than 10 minutes to get it all set up, and the code redeemed. And we even double checked, sure enough a year has been extended. Thank you!

10/13/2018 2:09:05 AM

Legit and worth it if you don't mind doing a little footwork!

10/13/2018 12:33:24 AM

I love this company! I bought Minecraft for windows 10. I had some issues getting the code to work. I contacted customer service and realised I needed to fix something on my end. They were extremely helpful and I was ababled to get things fixed on my end. The game works great and my kids arehappy and so is my wallet! Iwill recommend this company to my friends and family.

10/12/2018 10:40:12 AM

Where do I put in the credit card info

10/12/2018 3:18:33 AM

Fast rilis code thank u

10/9/2018 12:31:42 PM

V V V GoooooD services

10/9/2018 12:55:11 AM

Usually these sites seem a little shifty but I was happy when I got my code in just under 5 minutes after a security check. This was my first purchase but so far I like it

10/8/2018 9:23:54 AM

It wasn’t bad. I got to use 2 of 3 codes althought more like 1 of 3 since one of them I can’t use since I’ve had it before and the other barely extended my gold o got a full game for pretty cheap though so im good lol.

10/8/2018 6:31:07 AM

Good

10/7/2018 10:18:15 PM

Easy to use and got a great deal. Very happy and you made my day. Thanks!

10/6/2018 12:30:07 AM

All ok, thanks

10/4/2018 5:54:40 AM

fast delivery, great service.

10/4/2018 1:42:54 AM

Definitely worth it! Never had any issues with the codes. They come right away. It's a win, win. My kids get what they want and I get it for a wayyy cheaper price than Microsoft.

10/1/2018 3:14:30 PM

Love this site, never have an issue, can use code immediately, and reminder emails

9/28/2018 12:55:31 PM

Amazing prices! Trustworthy site.

9/27/2018 8:30:37 PM

Easy process all the way through. My code worked perfectly, and will most definitely be coming back for my Xbox purchases.

9/27/2018 4:08:22 PM

Amazing

9/26/2018 6:06:25 AM

Legit its send code instantly and the code work perfectly worhout a doubt

9/25/2018 11:43:26 PM

guys this is legit. I was kinda on the fence with this but man was it awesome and easy to do .... its better than paying full price. if you think its a scam your so wrong cause I did also feel the same... love this site

9/25/2018 10:16:18 PM

Hey guys I want to let you know I felt this was a scam I doubted myself if I should do this and I’m from Texas and Man once I bought my Xbox live 12months for a discount and it worked. Trust me try it this is a lag it site.

9/25/2018 9:46:29 PM

Great service. Got my WoW code in less than a minute. Will definitely recommend this site to others and will use it again to get my game time and games in the future. Perfect site for US gamer.

9/25/2018 6:06:20 PM

Smooth and fast! Thanks!

9/24/2018 5:08:18 PM

Love this site

9/23/2018 5:35:41 PM

Quick and easy. Just like 1-2-3

9/22/2018 1:29:46 AM

Worked Perfectly

9/21/2018 7:59:28 AM

Quick and easy!

9/21/2018 3:09:41 AM

Very smooth process as already have a VPN but worked very well thank you

9/20/2018 11:43:08 PM

Real Deal - I was very skeptic of this website when you have to download an app and then background log in to access and redeem. All and all the set up is simple and take about 5-10 min to do and save half the price.

9/19/2018 6:20:29 AM

Everything works great. Awesome price.

9/18/2018 6:40:41 PM

It worked perfectly. I already used a VPN service which made it even easier.

9/18/2018 6:24:04 PM

Works fine if you follow instructions. Please note if you are paying with PayPal make sure to use same email address that your PayPal account is registered with otherwise they will cancel your order

9/18/2018 12:06:26 AM

I was sceptical, but this was quick and easy.

9/17/2018 1:06:46 AM

Great price....

9/16/2018 6:22:09 AM

Quick and easy

9/15/2018 9:33:06 PM

Quick, easy and no stress at all

9/15/2018 4:22:40 PM

Easy to navigate

9/15/2018 2:04:28 PM

The product is exactly as described. Read the information before you buy it. This requires a VPN to redeem which is incredibly easy if your moderately competent with a computer.

9/15/2018 6:24:23 AM

Brought a Minecraft code was emailed quickly and it did not work. I contacted them via their chat feature and had a working code quickly very happy over all

9/13/2018 11:50:33 PM

Easy to use and fast delivery... Couldn't be better. Customer service is also great and very responsive.

9/13/2018 12:26:35 PM

Worked just as stated, so long as you follow the 4 steps

9/13/2018 7:33:04 AM

Excellent Service. Will always use cheapestgamecards for future purchasing. Thank you!!

9/12/2018 4:35:17 PM

I'll be honest.. I was worried this site would just be a scam, considering the low price. But before I knew it, I had the key delivered and peggle 2 in my library! I'll definitely buy from yall again, especially for cheap 360 games. Thanks again!!

9/12/2018 3:33:27 PM

Legit - instructions work perfect

9/12/2018 9:32:53 AM

My anxiety quicker subsided when I received the code in a matter of seconds! It was one of the quickest and easiest online transactions that I've ever made. I highly recommend Cheapestgamecards to everyone.

9/6/2018 2:58:29 PM

Incredible service, fast and easy to use, email verify was legit i thought i lost my money but they were true to their word and delivered within 5 minutes! Best service i have ever used and will only use from now on, good bye walmart and gamestop!

9/6/2018 5:57:42 AM

I am very satisfied with my purchase of a 12 month Xbox Live membership. You have to jump through some hoops, but it's worth it to get the best price on the internet. Just follow the detailed instructions exactly as they say. I won't hesitate to purchase from them again.

9/4/2018 6:03:28 PM

Wow this was fast! Ordered a Steam game. five minutes to verify, then code came through. Steam accepted the code and immediately started to download the game. Great serivce.

9/4/2018 12:18:38 AM

I love minecraft

9/3/2018 2:51:49 AM