Frequently Ask Questions

To help you understand our products and services better and facilitate an easy and fun user experience, we have put together a list of Frequently Asked Questions with their corresponding answers. In case your particular query or concern is not addressed in the below list, please feel free to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) for a quick response or visit our Contact Page for alternate ways to get in touch.


Q. How will my digital code be delivered?

A. After your payment is successfully processed, your digital code will be sent to the email address you provided when filling up the form for your preferred payment method.

Q. How long will it take for me to receive my digital code?

A. You will receive your digital code within a few seconds of us receiving your payment.

Q. I have not received my digital code! What went wrong?

A. Provided the payment was processed successfully, one of two things could have happened to your digital code. 

      1. 
Your code may have been delivered to the ‘Spam Folder’ of your Email Inbox. If yes, please mark it as ‘Not Spam’ to ensure future digital codes are received correctly.

      2. The email address you provided was incorrect. If this is indeed the case, you would have to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Are the digital codes you sell legal?

A. Yes, all our digital codes are 100% legitimate as they are sourced from authorized dealers. 

Q. Why are your digital codes cheaper than other sites?

A. We supply some of the gaming industry’s cheapest digital codes because we purchase them in bulk from licensed distributors. In addition to this, being a ‘web-shop’ that sells ‘digital codes’ only, we charge zero shipping/handling costs to our customers.

Q. How can I trust you?

A. Our web-shop is a member of the Webshop Trustmark Foundation – The world’s most widespread and trusted Trustmark for shops offering products and services via the internet. In addition to complying  with the laws and rules laid down by the Webshop Trustmark Foundation, we add a double layer of protection by encrypting your personal information during the payment process via a secure HTTPS connection.

Q. What console/platform is my digital code compatible with?

A. You can find information about a digital codes’ compatibility on the respective code’s web-page. If in case you are still unsure of any codes’ specifications, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) before making your purchase or visit our Contact Page for alternate ways to get in touch. 

Q. How can I activate my digital code?

A. For a step-by-step guide on how to activate your digital code please see our How it works page.

Please note that each digital code publisher has their own code redeeming procedures. If in case you are unsure of how to redeem your digital code, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My code is invalid or not working, what can I do?

A. For all ‘invalid code’ complaints please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My Gift Card and/or Membership code is ‘region locked’, how do I fix this? 

A. Most Gift Cards & Memberships are region locked and/or currency specific so please be sure to check the product image and description carefully before purchasing. Getting in touch with our support team will help clarify the problem and inform you about possible solutions. You may contact them via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Can I get my digital code delivered to my home address? 

A. No, unfortunately you can’t get your digital code home delivered. We only sell digital products that are available on online and are delivered digitally to your email address upon purchase. 

Q. I'm trying to place an order but I can’t seem to go past the payment page, can you help me?

A. This usually happens when you choose the credit card mode of payment. Many banks perform a security check when you make a payment online to prevent Credit Card Frauds like fraudulent charges and/or identity theft. This is usually done to protect the interests of ‘you’ their customer and often leads to annoying yet necessary barriers to you successfully completing a payment online. To help resolve this, you must contact your bank immediately and verify that it was indeed you who was trying to make the payment and request them to authorize it.

Q. I pre-ordered a game but didn’t receive the code?

A. Delivery of pre-ordered game codes are subject to the availability of the game (Check the game release date on the product page for an estimated time of delivery). There are however times when your code might already be available to you but you can’t activate it till the said game is released by its publisher in the market.

In case a game has already been released and you haven’t received your code or are unable to activate it, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. I accidentally bought the wrong product. Can I replace it or get a refund?

A. In the unfortunate event of accidentally buying a wrong product, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

For concerns and queries we’ve not covered in the above FAQs, please feel free to contact our Live Chat customer support team that are available 24 hours a day, 7 days a week. Visit our Contact Page for a complete list of ways you can contact us.

Helpdesk

If you have received the incorrect code or accidental purchased a digital code with country restrictions, please contact our helpdesk /  Live Chat available 24/7.

Click the 'Contact' link just below for full contact information. 

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Social Media

Received quickly and everything worked 100%

4/18/2019 12:41:59 AM

Fast & very reliable

4/16/2019 10:04:19 PM

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4/15/2019 1:19:22 AM

It was honestly the quickest easiest purchase I have made online in a long time'

4/13/2019 6:58:46 PM

Great service got Minecraft Windows 10 for cheap and fast and I'm thankful for you guys.

4/9/2019 6:22:42 AM

It,s a best shop! I love it

4/8/2019 11:33:15 PM

Quick and easy and code worked!

4/8/2019 7:13:51 PM

What can be said? Code arrived within maybe 10 seconds, worked instantly

4/7/2019 12:32:32 AM

Was having difficult getting key and at first was a little worried, but after answering a few questions order went through without problem. I am now a very satisfied customer. I see myself and my husband using this site more often

4/5/2019 11:48:49 PM

Fast. Cheapest price. Great service.

4/5/2019 11:31:11 PM

Easy to use, great service, and got my code instantly. Security check takes a minute and is skeptical but in the end i got the game (titanfall 2) happy with what i got.

4/5/2019 1:00:55 AM

I tried few other sites to get the code, takes long time. Then I came across this, very fast and very easy.

3/31/2019 3:44:29 PM

I think they are fraudulent. I bought an xbox gift card 2 days ago, and still did not send the product. They asked for a photo of the debit card and I sent it. Still no result. I do not recommend you to buy.

3/29/2019 10:58:56 PM

A bit skeptical at first, but it’s a great website that gets your product to you effectively and efficiently

3/26/2019 10:42:25 PM

Great prices, reliable and immediate delivery.

3/26/2019 10:26:55 PM

Quick and easy! I purchased my game and code was delivered to me right away.

3/24/2019 7:40:01 PM

Great price and fast delivery!

3/23/2019 5:46:37 PM

Hi great

3/22/2019 1:00:38 AM

I was suspicious about this due to the low prices, however this company is legit. I used PayPal to pay as they were having trouble running my CC. Took a few minutes, but my son was playing Minecraft less than an hour later!

3/21/2019 1:43:13 PM

I got the code seconds in my email after I bought it for the lowest price I found! It’s a genuine website that I will definitely use again.

3/21/2019 3:17:10 AM

good

3/20/2019 4:05:06 AM

I meant five stars

3/19/2019 7:10:01 PM

I ordered Minecraft from these guys! I first attempted with my CC card and it kept coming back saying they couldn't authorize it. So I used my PayPal account and it worked fine. I was very skeptical due to the low prices but they are legit! My son is playing Minecraft right now for 4 bucks!

3/17/2019 11:00:57 PM

Received my copy of Arkham Knight Premium Edition 9 seconds after purchase. No problem. - Oz Roberts

3/16/2019 9:26:31 AM

Ok this is the best site ever! I bought minecraft and I at first thought this was a scam because after I paid with paypal I did not see the code on my email, lol it is not in the paypal email it is in the email u put in on the beginning, also u need to be on pc to see the code, if ur on mobile u will just see one letter of the code, I typed in the code and it worked and now i got minecraft windows 10 on my laptop for 5 bucks! and no i am not a bot or work for this site

3/15/2019 12:12:25 AM

Nice and simple

3/14/2019 8:00:48 AM

I have had a good experience with your company, but I have a problem with Steam, I tried to join them. But they say I have an account, under two user names (mee555) and (midgt344) witch is the only one I have ever used. Plus they won't get back with me to resolve the issue. So it don't look like can use you product, because it requires Steam to work. Thank you

3/12/2019 4:45:24 PM

VEry good)))

3/12/2019 2:15:54 AM

Cool lil app

3/11/2019 10:11:16 PM

The bestt!!!

3/11/2019 7:21:58 PM

Ordered a copy of Minecraft because it was a very cheap key. Got charged and got no code. I emailed them and they tried telling me that it got canceled which is a damn lie! Never buy from them please u will get scammed.

3/10/2019 7:19:47 PM

Waah the besT!!!

3/10/2019 1:31:15 PM

Realest and fastest

3/9/2019 6:02:45 AM

Very good))

3/8/2019 10:09:15 PM

Was skeptical at first never heard of this website before but it's legit I got what I paid for and I couldn't be happier

3/7/2019 5:07:58 AM

THE BESTT!!!

3/6/2019 6:47:16 PM

Very good))

3/6/2019 4:58:47 PM

Veryy good)))

3/6/2019 6:44:47 AM

Very good))

3/6/2019 5:48:06 AM

$15 off reg price is worth the security checks. Second year in a row and going strong. Great product

3/6/2019 3:55:55 AM

I was skeptical at first since the game was dirt cheap, but there were no strings attached! Now I have a $30 game that I only spent $4.95 on

3/4/2019 7:19:32 PM

It's the best wabsite ever

2/28/2019 9:21:45 AM

It was easy and fast

2/25/2019 7:37:43 PM

Very nice 👌 👍 😊

2/25/2019 10:25:00 AM

this was awesome

2/24/2019 10:45:53 PM

Purchase was easy and simple.

2/23/2019 8:16:15 PM

Awesome service! Got my Overwatch code right away!!

2/22/2019 10:58:44 PM

Game worked!

2/22/2019 9:28:32 PM

very very very fast! the best shop!

2/22/2019 3:40:47 PM

I was mildly skeptical that Minecraft would be available for PC for so cheap after seeing it for like $30 on the MS Store. Basically a third of the price and works just fine!!

2/21/2019 2:57:48 AM