Frequently Ask Questions

To help you understand our products and services better and facilitate an easy and fun user experience, we have put together a list of Frequently Asked Questions with their corresponding answers. In case your particular query or concern is not addressed in the below list, please feel free to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) for a quick response or visit our Contact Page for alternate ways to get in touch.


Q. How will my digital code be delivered?

A. After your payment is successfully processed, your digital code will be sent to the email address you provided when filling up the form for your preferred payment method.

Q. How long will it take for me to receive my digital code?

A. You will receive your digital code within a few seconds of us receiving your payment.

Q. I have not received my digital code! What went wrong?

A. Provided the payment was processed successfully, one of two things could have happened to your digital code. 

      1. 
Your code may have been delivered to the ‘Spam Folder’ of your Email Inbox. If yes, please mark it as ‘Not Spam’ to ensure future digital codes are received correctly.

      2. The email address you provided was incorrect. If this is indeed the case, you would have to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Are the digital codes you sell legal?

A. Yes, all our digital codes are 100% legitimate as they are sourced from authorized dealers. 

Q. Why are your digital codes cheaper than other sites?

A. We supply some of the gaming industry’s cheapest digital codes because we purchase them in bulk from licensed distributors. In addition to this, being a ‘web-shop’ that sells ‘digital codes’ only, we charge zero shipping/handling costs to our customers.

Q. How can I trust you?

A. Our web-shop is a member of the Webshop Trustmark Foundation – The world’s most widespread and trusted Trustmark for shops offering products and services via the internet. In addition to complying  with the laws and rules laid down by the Webshop Trustmark Foundation, we add a double layer of protection by encrypting your personal information during the payment process via a secure HTTPS connection.

Q. What console/platform is my digital code compatible with?

A. You can find information about a digital codes’ compatibility on the respective code’s web-page. If in case you are still unsure of any codes’ specifications, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) before making your purchase or visit our Contact Page for alternate ways to get in touch. 

Q. How can I activate my digital code?

A. For a step-by-step guide on how to activate your digital code please see our How it works page.

Please note that each digital code publisher has their own code redeeming procedures. If in case you are unsure of how to redeem your digital code, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My code is invalid or not working, what can I do?

A. For all ‘invalid code’ complaints please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My Gift Card and/or Membership code is ‘region locked’, how do I fix this? 

A. Most Gift Cards & Memberships are region locked and/or currency specific so please be sure to check the product image and description carefully before purchasing. Getting in touch with our support team will help clarify the problem and inform you about possible solutions. You may contact them via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Can I get my digital code delivered to my home address? 

A. No, unfortunately you can’t get your digital code home delivered. We only sell digital products that are available on online and are delivered digitally to your email address upon purchase. 

Q. I'm trying to place an order but I can’t seem to go past the payment page, can you help me?

A. This usually happens when you choose the credit card mode of payment. Many banks perform a security check when you make a payment online to prevent Credit Card Frauds like fraudulent charges and/or identity theft. This is usually done to protect the interests of ‘you’ their customer and often leads to annoying yet necessary barriers to you successfully completing a payment online. To help resolve this, you must contact your bank immediately and verify that it was indeed you who was trying to make the payment and request them to authorize it.

Q. I pre-ordered a game but didn’t receive the code?

A. Delivery of pre-ordered game codes are subject to the availability of the game (Check the game release date on the product page for an estimated time of delivery). There are however times when your code might already be available to you but you can’t activate it till the said game is released by its publisher in the market.

In case a game has already been released and you haven’t received your code or are unable to activate it, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. I accidentally bought the wrong product. Can I replace it or get a refund?

A. In the unfortunate event of accidentally buying a wrong product, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

For concerns and queries we’ve not covered in the above FAQs, please feel free to contact our Live Chat customer support team that are available 24 hours a day, 7 days a week. Visit our Contact Page for a complete list of ways you can contact us.

Support

If you have received the incorrect code or accidental purchased a digital code with country restrictions, please contact our helpdesk /  Live Chat available 24/7.

Click the 'Contact' link just below for full contact information. 

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Social media

I was very skeptical at first but then I decided to try it. When I placed my order they for very accurate and careful on confirming my order was correct and my information was secure. Well done and thank you.

2/20/2018 5:23:47 AM

fast delivery and very useful

2/20/2018 12:26:18 AM

Little skeptical, only because I wasn't on chrome and didn't have verification on the top left corner. But I received my order almost immediately and it worked. Game is installing now. Saved 5 bucks, thank you!

2/18/2018 9:26:41 PM

Was skeptical at first but this is legit!!! Really fast! Highly recommend!

2/17/2018 9:43:24 PM

Easy to do. Not a scam just follow instructions takes no more than 20mins.

2/17/2018 7:14:15 AM

I was a bit skeptical at first about buying here but after seeing some reviews about it, I knew I had to give it a chance and I couldn't be happier. I bought the game and two minutes later I had the code and it worked 100%!!!

2/16/2018 11:10:57 PM

Cheapest and quickest game downloads!

2/14/2018 6:38:19 PM

Cheapest rate I have found

2/13/2018 1:01:23 PM

code wasn't working so they sent another immediately. very happy with purchase

2/13/2018 12:05:06 AM

Reasonable prices and the delivery of product was quick, excellent service.

2/12/2018 4:20:07 PM

It worked great had my code in about 10 mins

2/10/2018 8:58:36 PM

I'm beyond excited that I was able to get the gift card without any trouble. I would definitely purchase another gift card again

2/10/2018 6:58:13 AM

My favorite destination... ..Easy transaction

2/7/2018 8:02:02 PM

It worked I have a legit code and can play it!

2/6/2018 4:50:17 PM

Great discount on XBox Gold membership! was available immediately upon payment

2/4/2018 12:03:09 AM

I got 2 12 month Xbox Live Gold memberships digital codes and at first the codes did not work when the boys entered in the codes. I tried to call customer service and was unable to reach anyone. Either my call was disconnected right away or the line was busy, granted it was Christmas Day. I went online to see if I can solve my problem that way and was able to speak to a representative via online chat. They were able to resolve my problem and the boys were happy at the end of the day. It was awesome that they had somebody working there on Christmas Day to resolve the problems.

2/1/2018 3:13:10 PM

I was sold a code that was already redeemed in part of a pack of 12x2 month Xbox live codes. they were cooperative but I wasn't able to receive a refund or replacement code because the code was "already" redeemed after I had bought it.

1/30/2018 6:52:13 PM

I was skeptical at first that what I was purchasing would be the full version of Minecraft. I even inquired about it and was still skeptical. However, once purchased though I am assured and have a very happy 12 year old.

1/30/2018 6:38:54 AM

Fast, easy and safe transaction... Many Thanks... Definitely will do business over and over again.

1/29/2018 12:08:12 PM

After reading the reviews I was skeptical, however, I'd rather take a chance with my money here, then pay full price to selfish companies. My order was processed immediately, and I got 3 discounted sims 4 packs that I would've paid $50 for otherwise. Thanks, cheapestgamecards, for now on, I'll shop through you!

1/29/2018 8:33:13 AM

The support was extremely helpful and generous with taking the time to solve all of my problems. Thank you and I 100% recommend this site.

1/28/2018 11:53:33 PM

Company support is very helpful and generous with time contributed toward finding a complete solution to any problem. Will recommend to anyone.

1/28/2018 11:44:56 PM

Thanks!

1/28/2018 1:36:09 AM

Is an excellent service

1/27/2018 6:27:03 AM

Worked great for me. It gave me problem first to activate the code but 24/7 chat helped me right away.

1/27/2018 2:09:59 AM

The code received did not work. We received a message that it was not a valid code for our region and to request a refund if not purchased from Microsoft. I contacted customer service who promptly replied that they would process a refund.

1/25/2018 3:16:38 AM

Had problem with online code but issue was resolved very fast. Would definitely buy from here again

1/24/2018 12:19:08 AM

I purchased two Xbox Live Gold codes and they were sent immediately. Unfortunately, after much help from customer service, the codes absolutely wouldn't work in the US. The customer service is amazing and will stick with you to try to resolve the issue. Unfortunately, my issue couldn't be resolved, but I was refunded the full amount within 48 hours. This is a great site if it works out for you, but nonetheless, very trustworthy.

1/22/2018 9:52:10 PM

Fast service..

1/22/2018 8:13:01 PM

Very good! Fast and easy!

1/22/2018 1:58:16 AM

My code was invalid and I didn't receive a refund!!!! Don't buy from them.

1/21/2018 9:51:10 PM

SO QUICK THIS IS AMAZING

1/21/2018 9:09:36 PM

thank you so much, there was no problems with my order and I am very satisfied!

1/21/2018 6:47:48 AM

Awesome, speedy transaction with no problems. I am very satisfied with my order. thank you so much.

1/21/2018 6:46:58 AM

woow thank

1/21/2018 2:50:54 AM

Worked great. Worth the money

1/21/2018 1:19:56 AM

Thank you kindly! Got some issues for a moment, but support did well.

1/20/2018 10:33:11 PM

A reliable and inexpensive site is available within a few minutes

1/20/2018 6:46:48 PM

Amazing shop! Very cheap gift cards =)

1/19/2018 9:23:32 AM

Had issues with xbox account excepting code. Customer service found a way to for me to enter code and then it worked.

1/18/2018 7:56:22 PM

Good, quick and inexpensive. What more can you want from an ecard site? Oh, and when there was an issue, their customer service was very responsive and *correctly* diagnosed it as an issue with Microsoft's Xbox service.

1/18/2018 6:56:41 PM

Code didn't work. Will ask for refund.

1/18/2018 3:49:37 PM

it came in quick and worked for us

1/17/2018 1:16:35 AM

Excellent, but sometimes you have to wait a bit for payment verification.

1/16/2018 4:13:15 PM

very good service! and fast!

1/16/2018 3:36:24 PM

Went through two codes that didn't work because of region errors, but they responded promptly each time. Ultimately ended with a refund.

1/16/2018 1:15:19 PM

At First I thought it may be a scam but it came quickly and it worked, highly recommend buying from this company.

1/15/2018 7:10:13 PM

Absolutely as expected.

1/15/2018 2:11:07 PM

Received code immediately without any issues.

1/15/2018 5:27:29 AM

Had a problem with the code after I purchased Xbox live gold but they responded very quickly and tried very hard to help me get it fixed

1/15/2018 2:15:34 AM