Frequently Ask Questions

To help you understand our products and services better and facilitate an easy and fun user experience, we have put together a list of Frequently Asked Questions with their corresponding answers. In case your particular query or concern is not addressed in the below list, please feel free to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) for a quick response or visit our Contact Page for alternate ways to get in touch.


Q. How will my digital code be delivered?

A. After your payment is successfully processed, your digital code will be sent to the email address you provided when filling up the form for your preferred payment method.

Q. How long will it take for me to receive my digital code?

A. You will receive your digital code within a few seconds of us receiving your payment.

Q. I have not received my digital code! What went wrong?

A. Provided the payment was processed successfully, one of two things could have happened to your digital code. 

      1. 
Your code may have been delivered to the ‘Spam Folder’ of your Email Inbox. If yes, please mark it as ‘Not Spam’ to ensure future digital codes are received correctly.

      2. The email address you provided was incorrect. If this is indeed the case, you would have to contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Are the digital codes you sell legal?

A. Yes, all our digital codes are 100% legitimate as they are sourced from authorized dealers. 

Q. Why are your digital codes cheaper than other sites?

A. We supply some of the gaming industry’s cheapest digital codes because we purchase them in bulk from licensed distributors. In addition to this, being a ‘web-shop’ that sells ‘digital codes’ only, we charge zero shipping/handling costs to our customers.

Q. How can I trust you?

A. Our web-shop is a member of the Webshop Trustmark Foundation – The world’s most widespread and trusted Trustmark for shops offering products and services via the internet. In addition to complying  with the laws and rules laid down by the Webshop Trustmark Foundation, we add a double layer of protection by encrypting your personal information during the payment process via a secure HTTPS connection.

Q. What console/platform is my digital code compatible with?

A. You can find information about a digital codes’ compatibility on the respective code’s web-page. If in case you are still unsure of any codes’ specifications, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) before making your purchase or visit our Contact Page for alternate ways to get in touch. 

Q. How can I activate my digital code?

A. For a step-by-step guide on how to activate your digital code please see our How it works page.

Please note that each digital code publisher has their own code redeeming procedures. If in case you are unsure of how to redeem your digital code, please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My code is invalid or not working, what can I do?

A. For all ‘invalid code’ complaints please contact our support professionals via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. My Gift Card and/or Membership code is ‘region locked’, how do I fix this? 

A. Most Gift Cards & Memberships are region locked and/or currency specific so please be sure to check the product image and description carefully before purchasing. Getting in touch with our support team will help clarify the problem and inform you about possible solutions. You may contact them via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. Can I get my digital code delivered to my home address? 

A. No, unfortunately you can’t get your digital code home delivered. We only sell digital products that are available on online and are delivered digitally to your email address upon purchase. 

Q. I'm trying to place an order but I can’t seem to go past the payment page, can you help me?

A. This usually happens when you choose the credit card mode of payment. Many banks perform a security check when you make a payment online to prevent Credit Card Frauds like fraudulent charges and/or identity theft. This is usually done to protect the interests of ‘you’ their customer and often leads to annoying yet necessary barriers to you successfully completing a payment online. To help resolve this, you must contact your bank immediately and verify that it was indeed you who was trying to make the payment and request them to authorize it.

Q. I pre-ordered a game but didn’t receive the code?

A. Delivery of pre-ordered game codes are subject to the availability of the game (Check the game release date on the product page for an estimated time of delivery). There are however times when your code might already be available to you but you can’t activate it till the said game is released by its publisher in the market.

In case a game has already been released and you haven’t received your code or are unable to activate it, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

Q. I accidentally bought the wrong product. Can I replace it or get a refund?

A. In the unfortunate event of accidentally buying a wrong product, please contact our support professionals for assistance via the 24/7 Live Chat box (bottom right corner of your screen) or visit our Contact Page for alternate ways to get in touch.

For concerns and queries we’ve not covered in the above FAQs, please feel free to contact our Live Chat customer support team that are available 24 hours a day, 7 days a week. Visit our Contact Page for a complete list of ways you can contact us.

Helpdesk

If you have received the incorrect code or accidental purchased a digital code with country restrictions, please contact our helpdesk /  Live Chat available 24/7.

Click the 'Contact' link just below for full contact information. 

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Social Media

I was mildly skeptical that Minecraft would be available for PC for so cheap after seeing it for like $30 on the MS Store. Basically a third of the price and works just fine!!

2/21/2019 2:57:48 AM

Great price and download worked perfectly. It takes a few minutes to get your code, but that's for everyones protection. Will do business again!

2/17/2019 6:06:01 PM

Worked! No issues for me!!

2/16/2019 9:28:51 PM

I've bought from them without any issues

2/16/2019 3:04:46 AM

I love to palying games

2/14/2019 6:29:58 AM

game wouldn’t open. 0/5

2/13/2019 6:55:09 AM

Quick and painless cheap also

2/12/2019 12:43:44 PM

Great deal and convenient! I didn’t have to wait for shipment, electronic version was just as good and saved me more money!

2/11/2019 3:50:16 AM

one time this service successfully completed my order,other time cancel all my order!I not understand why!support fast and great but not help me resolve my problem

2/10/2019 12:37:30 AM

Great price, fast delivery to your email, and no problem redeming your code!! I will buy again! Thank you!

2/8/2019 10:58:50 PM

Customer service is great they helped me through some confusion purchasing and then the code came as soon as payment went through. Great company, code worked! Thanks again!

2/7/2019 12:16:40 AM

my favorit shop!!!

2/6/2019 4:32:15 PM

Game worked perfectly!

2/6/2019 11:21:46 AM

Got a super good deal! Although I did have to wait 20 minutes for it to process..

2/5/2019 3:20:53 AM

My card was declined cuz my bank doesn't trust overseas charges. But I received a confirmation email which confused me so I used the live chat to see if it was really charged or not. The customer service was nice and super friendly. Quick and helpful.

2/5/2019 12:23:33 AM

quick and easy

2/3/2019 3:17:01 PM

It worked easily in a matter of minutes. The code gets to you in only a few seconds. And then you just redeem it on the Microsoft store. Its trustworthy, use it.

2/2/2019 8:32:34 PM

Thank

2/2/2019 2:11:35 AM

Safe and very satisfying. So glad I found my title on this website.

2/1/2019 1:47:54 AM

code was fast!

1/29/2019 3:50:36 AM

Good experience, code worked well. No issues.

1/24/2019 6:01:02 AM

Excellent customer service, very fast and helpful.. definitely recommend them.

1/20/2019 12:58:12 PM

Best service for buy gift card

1/20/2019 8:11:18 AM

Your service was good. It allowed me to find what I was looking for, for a good price.

1/17/2019 2:10:15 AM

Very kindly support team! I always buy what i need without any problems.

1/16/2019 7:50:25 PM

Always the best pricing, fastest delivery and immediate assistance if needed (my error, but they helped me correct within minutes). Do not go anywhere else..

1/13/2019 5:08:55 AM

The best store. Satisfied my purchase!

1/10/2019 11:52:04 PM

Very fast, and very easy. Great!

1/10/2019 6:02:46 PM

It's been great for two years in a row. No complaints, no issues. I paid for a Xbox Live Gold membership at a discount rate and received my code within minutes. I am completely satisfied.

1/8/2019 4:03:46 PM

I purchased 2 games on here back to back the first one went through with out a problem but the second time I had gotten the wrong code I used the live 24/7 chat and she fixed my issue right away its totally worth it glad I found this website

1/7/2019 10:21:31 AM

Bro this is reliable , saved me $10

1/6/2019 6:50:05 PM

Overall good. Purchased 2 codes. One worked - one not. After reaching out via chat, and a bit of convincing, they sent me another code that worked. Considering the price - totally worth it... Will certainly consider them in the future!

1/6/2019 7:30:41 AM

My Minecraft code worked>>!

1/4/2019 4:45:25 AM

THANK YOU SO MUCH!!! I have been looking for some website that will give me the code for pay-pal credits instead of a credit card!

1/1/2019 3:12:27 AM

I'm happy with my purchase. I was able to redeem the code with no problems nor did I have to wait long for the code itself.

12/29/2018 8:40:01 PM

Wow amazing

12/29/2018 5:52:55 AM

I'm very satisfied my purchase. Friendly support, nice service. I'll purchase again! Happy New Year!

12/28/2018 7:29:37 PM

Chat is very responsive! This is my second transaction with them and I haven't had any issues from either purchase.

12/27/2018 5:03:24 PM

Easiest way to send gaming gifts!!! Quick & painless!

12/27/2018 12:26:39 AM

I will definitely be buying from you again!

12/26/2018 9:34:18 PM

It works great!

12/25/2018 8:46:27 PM

The best store! Thank's CGC

12/24/2018 9:42:43 PM

Fast and easy

12/23/2018 9:26:23 AM

Works just like it says no worries!

12/23/2018 4:46:16 AM

I love this store. Very nice support and servise.

12/22/2018 10:19:36 PM

Nice store!!!

12/21/2018 8:18:45 PM

Very fast and easy. Cool servise :)

12/19/2018 11:55:18 PM

First time user. Effeciant, safe (much ado to verify my first time purchase) and quick. Well done CGCs!

12/18/2018 10:27:06 PM

The bast service for purchases!

12/18/2018 9:56:25 PM

Seemed too good to be true! But in this case the game was cheap and performs flawlessly!

12/16/2018 4:13:12 PM